Frequently Asked Questions

We have over 10 years of experience

  • Stem Cell Therapy
  • Platelet-Rich Plasma
  • Biosstimulation
  • Umbilical Cord Blood Banking
Stem Cell Therapy

1. If I stored my umbilical cord, can I use it?
We can use the umbilical cord for certain treatments, we recommend you to contact our offices and explain the use you want so we can recommend the best option for you.

2. Does the therapy have any complications when used with other treatments and/or medication?
There are no complications with other treatments and / or medication. However, it is very important that our doctor evaluates each case.

3. Is Monterrey a safe city?
Bioss Células Madre is located in the municipality of San Pedro Garza Garcia, one of the municipalities in the metropolitan area of Monterrey. Monterrey has become one of the safest cities in Mexico and is one of the most visited cities for medical treatments. It is important that you know that our team will always support you and give you the best customer service.

4. How many days do I need to stay in town?
We ask patients to stay at least 7 days and 8 nights.

5. How many times do you recommend having the treatment?
We recommend that the treatment is performed once, and wait to see the results. After reviewing the results, obtained 6 months after the first therapy, then a second therapy can be considered.

6. What is the ideal age for this treatment?
There is no ideal age for the treatment, it depends on the diagnosis or condition of the patient.

7. What is the costs of treatment? What does it include? What other costs will I have to incur?
Treatment costs may vary depending on the outcome of the doctor’s evaluation. It is important to contact a sales consultant to schedule your appointment and have one of our doctors evaluate your case.

Your Price includes:

-Laboratory exams.
-Operating Room.
-Materials and Processing on our specialized laboratories.
-Stimulation Medication.
-Clinical materials, surgical materials and drugs used in extraction of the bone marrow.
-Nurses, Lab and Doctor wages.

8. Where do you obtain the stem cells that are applied to me?
Stem cells are obtained from the bone marrow of the patient (i.e. Autologous).

9. How are the stem cells introduced in my body?
Each case differs from one another. The most common ways are: intrathecal, intravenous or directly into the damaged area.

10. What are the risks associated with the procedure and possible side effects both immediate and long term?
The risk is the same as with any other medical procedure. Doctors do the procedure in a sterile operating room with all medical equipment needed and our laboratories perform site studies to ensure that there are no possible situation that would cause a problem.

Some patients (not all) have reported symptoms such as nausea, vomiting and headache in the short term. Our doctors always provide them instructions and / or medicines to prevent or reduce these symptoms.

11. How does stem cell therapy work?
The therapy works through cell regeneration, which is why in the microenvironment where the cells are applied they are regenerated or they repair the damaged area.

12. Is a special diet required?
No, but we suggest that a week prior to therapy the patient tries to avoid the use of high – fat foods or fast foods, as these foods will decrease the recovery of stem cells.

13. Where is the procedure performed?
The procedure is done throughout the course of 4 days. Three days prior to therapy stimulation is performed in our clinic, on the fourth day the cell therapy is performed on at outpatient clinic.

Platelet-Rich Plasma

1. How do I know if I am a candidate for PRP?
You need to schedule an appointment with one of our doctors to evaluate your case.

2. How many applications are needed?
One application is recommended but in case you need another application, the doctor will let you know.

3. What are the side effects?
A feeling of discomfort at the site of application as well as small hematomas or bruises, these side effects are temporary and usually disappear within 3 days.

4. How long is the recovery?
No recovery time is needed to continue with your daily activities. However, all sports need to be suspended and the doctor will let you know when to resume your regular activities.

5. What are the studies that need to be sent to see if I’m a candidate?
X-Ray´s and / or MRI.

6. Is there any contradiction with other treatments and/or medication repeated?
PRP may become less effective with the use of some medications. Please consult your doctor.

7. What are the risks associated with the procedure?
The risk is the same as any other medical procedure.

8. Do I have to stop drinking alcohol or smoking?
Yes, you should avoid drinking alcohol 48 hours before the procedure and avoid smoking the day of the procedure, and if possible, reduce cigarette consumption one week prior to the procedure.

9. What are the pre-treatment care tips?

– Avoid taking certain medications.
– Avoid taking multivitamins.
– Avoid alcohol 48 hours before the procedure.
– Avoid smoking one week prior to the procedure.
– Be sure have no active infections.

* If you are taking any medication or food supplement please contact the Bioss doctor to assess whether the therapy requires its suspension.

10. What are the care tips post treatment?
The doctor will assess this depending on the case.

11. What is the procedure?

1. Blood Sampling
A small blood sample is obtained from the patient.
2. Procedure
The sample is sent to the laboratories to start the procedure.
3. Application
The specialist applies the Platelet Rich Plasma in the damaged area


1. What is the starting age recommended for the treatment?
From the age of 30.

2. Is the procedure painful?
A little, but the pain is mostly avoided using topical lidocaine.

3. Does the treatment help to remove wrinkles or frown lines?
No, this treatment is designed to bring health to your skin by increasing the thickness of the collagen layer of the dermis. However, it can help reduce some frown lines and / or wrinkles.

4. When will I see the effects of treatment?
They start from the first application and reach its highest point after six months.

5. How long does the effect of Biosstimulation last?
Between 18 and 24 months.

6. Any contraindication to Biosstimulation?
Not at first. After analyzing your blood sample, the only reason to where rescheduling would be needed is if sample has a low platelet count or the presence of an infectious process.

7. What are the pre-treatment care requirements?

– Avoid taking certain medications.
– Avoid taking multivitamins.
– Avoid alcohol 48 hours before the procedure.
– Avoid smoking one week prior to the procedure.
– You will also need to be free from active infections.

* If you are taking any medication or food supplement please contact Bioss doctor to assess whether stem cell requires its suspension.

8. What are the indications for the days after the treatment?

– Avoid sun exposure for 24-48 hours.
– Apply cold packs for 2 days.
– Avoid makeup on the first 24 hours and avoid exfoliating creams.

9. Is there any contraindications to using Botox, radiofrequency, laser etc?
No, there is no contraindication. A two or three-day period between each treatment is recommended.

10. Will I get a bruise?
It is likely, but can be avoided by using cold packs prior to application. If there is a bruise it will disappear within two or three days.

11. What is the procedure?

1. Blood Sampling
A small blood sample is obtained from the patient.
2. Procedure
The sample is sent to the laboratories to start procedure.
3. Application
Specialist applies the PRP in the treatment area.

Umbilical Cord Blood Banking

1. How are the stem cells from the umbilical cord stored?
Stem cells from umbilical cord are stored safely and used in the future to treat illnesses the baby may have.

2. Why should I consider Bioss Células Madre?
Because we are committed to quality and our storing process follows the strict guidelines of the Foundation for the Accreditation of Cellular Therapy (FACT-NETCORD). We also understand our responsibility to protect the parents’ commitment to their children and their future.

3. What is the collection process?
It is a simple and painless process for both the mother and the baby. The collection can be done whether it’s a natural birth or caesarean section. The gynecologist collects blood from the umbilical cord and then packages and seals the sample for shipment to our specialized storage facility.

4. How many years can it be stored?
Currently there is no contraindication for storing it for life.

5. Who can use the cryopreserved stem cells?
Cells can be used by any member of the family that is genetically compatible with the sample.

6. How can you tell if the stem cells are compatible with another family member?
Tests are done to the donor and the recipient to verify if they are compatible for use. This is done through histocompatibility tests.

7. What illnesses can be treated?

– Acute and chronic Leukemias:
       – Acute lymphoblastic leukemia (ALL).
       – Acute Myeloid Leukemia (AML).
       – Chronic Myeloid Leukemia (CML).
       – Juvenile Myelomonocytic Leukemia
– Hodgkin’s Lymphoma
– Non – Hodgkins Lymphoma
– Multiple Myeloma
– Familial hemophagocytic lymphohistiocytosis
– Neuroblastoma
– Retinoblastoma
– Some types of solid cancer
– Immunodeficiencies

 Benign Diseases

– Myelofibrosis
– Myelofibrosis
– Aplastic anemia.
– Fanconi Anemia
– Congenital metabolic disorders
– Osteopetrosis
– Gaucher disease
– Congenital anemias
– Other inherited immune system disorders
– Haemoglobinopathies

8. Where are the stem cells stored?
Bioss Células Madre shelters them in the city of Monterrey, Mexico.

9. Do you store the tissue and blood?
Yes, we store both the umbilical cord tissue and the blood.

10. How do I know if the collection was successful?
We send an email to the parents to notify they status and result of the collection.

11. What happens if I don’t pay my annual fee? What happens to the cord?
You are notified by phone and email. If we can’t contact you then the cord is donated.

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